Panasonic DP-MB350 - Manual (Page 89)

11. Help
89 For assistance, please contact an authorized Panasonic dealer.
I cannot receive documents. L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
–
contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 56).
L The telephone line cord is connected to the [ EXT ] jack on the unit. Connect
to the [ LINE ] jack (page 17).
L The PC fax setting (feature #442 on page 65) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 52).
L The fax preview mode (feature #448 on page 52) is activated and the
received fax documents are automatically stored in memory. View the
received documents (page 48, 53).
L Set the maximum fax speed to “ 14.4Kbps ” (feature #418 on page 63).
I cannot receive documents
automatically. L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{ Fax Auto Answer } repeatedly to turn ON the { Fax Auto Answer } light.
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 59).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 56).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“
Connecting ”, but faxes are
not received.
L The incoming call is not a fax. Set to TEL mode. Press { Fax Auto Answer }
repeatedly to turn OFF the { Fax Auto Answer } light.
The printing quality of the
received documents is poor. L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 86.
The other party complains
that they cannot send a
document. L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 94).
L If the PC fax setting (feature #442 on page 65) is set to “ Always ”, check
the connection between the computer and the unit.
L If the fax preview mode (feature #448 on page 52) is set to “ On ”, view, print
or save the documents, and then erase unnecessary documents (page 49,
52, 53).
L The unit is not in FAX ONLY mode. Press { Fax Auto Answer } repeatedly to
turn ON the { Fax Auto Answer } light.
I cannot select the desired
receiving mode. L If you want to set FAX ONLY mode:
–
press { Fax Auto Answer } repeatedly to turn ON the { Fax Auto
Answer } light.
L If you want to set TEL mode:
–
press { Fax Auto Answer } repeatedly to turn OFF the { Fax Auto
Answer } light.
L The Distinctive Ring of feature #430 is activated (page 56).
Problem Cause & Solution