NETGEAR Cable/DSL ProSafe Firewall FR328S - Manual (Page 93)

FR328S ProSafe Firewall with Dial Back-Up Reference Manual v2
Troubleshooting 8-7
M-10207-01, Reference Manual v2
— Check that your PC has the IP address of your firewall listed as the default gateway. If the
IP configuration of your PC is assigned by DHCP, this information will not be visible in
your PC’s Network Control Panel. Verify that the IP address of the firewall is listed as the
default gateway as described in
“Verifying TCP/IP Properties“ on page C-5 .
— Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
— Check that your cable or DSL modem is connected and functioning.
— If your ISP assigned a host name to your PC, enter that host name as the Account Name in
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your firewall to
“clone” or “spoof” the MAC address from the authorized PC. Refer to
“Manually
Configuring Your Internet Connection“ on page 3-16 .
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
firewall’s administration password to password and the IP address to 192.168.0.1. You can erase
the current configuration and restore factory defaults in two ways:
• Use the Erase function of the Web Configuration Manager (see “Backing Up, Restoring, or
Erasing Your Settings“ on page 6-9 ).
• Use the Default Reset button on the rear panel of the firewall. Use this method for cases when
the administration password or IP address is not known.
Using the Default Reset button
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the firewall.
To restore the factory default configuration settings, follow these steps: