Nortel Networks 2050 - Manual (Page 29)

Agent and Supervisor features
29
Login with Agent ID and Multiple Queue
Assignments
A Multiple Queue Assignment (MQA) login consists of entering a four-digit
Agent ID and up to five ACD DNs, with an option to add a Supervisor ID
and up to five Priority values.
Choose one of the following login methods:
• Agent ID and MQA Login Option
• Default Login
MQA login options
To enter ACD queues, use an Agent ID login with one of the following four
MQA login options.
• No Supervisor ID, No Priority
• Supervisor ID, No Priority
• No Supervisor ID, with Priority
• Supervisor ID, with Priority
Note: When a Supervisor logs in to accept ACD calls the system
prevents the supervisor from entering a Supervisor ID. This includes
logins where agents are required to enter a Supervisor ID.
Login Option entries
The login options require the following entries:
• a four-digit Agent ID
• a Supervisor ID (if your queue requires one)
• up to five ACD DNs and priority values (if priority values are being
used), terminated by
## .