Login with agent id and multiple queue assignments, Mqa login options – Nortel Networks 2050 User Manual
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Agent and Supervisor features
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Login with Agent ID and Multiple Queue
Assignments
A Multiple Queue Assignment (MQA) login consists of entering a four-digit
Agent ID and up to five ACD DNs, with an option to add a Supervisor ID
and up to five Priority values.
Choose one of the following login methods:
•
Agent ID and MQA Login Option
•
Default Login
MQA login options
To enter ACD queues, use an Agent ID login with one of the following four
MQA login options.
•
No Supervisor ID, No Priority
•
Supervisor ID, No Priority
•
No Supervisor ID, with Priority
•
Supervisor ID, with Priority
Note: When a Supervisor logs in to accept ACD calls the system
prevents the supervisor from entering a Supervisor ID. This includes
logins where agents are required to enter a Supervisor ID.
Login Option entries
The login options require the following entries:
•
a four-digit Agent ID
•
a Supervisor ID (if your queue requires one)
•
up to five ACD DNs and priority values (if priority values are being
used), terminated by
##
.