Nortel Networks 2050 User Manual
Page 31
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Agent and Supervisor features
31
No Supervisor ID, With Priority
To login using the
No Supervisor ID, With Priority
option, use the key
pad to dial the following numbers in order:
1. Agent ID
#
2. ACD DN 1
#
3. Priority 1
#
4. ACD DN 2
#
5. Priority 2
#
6. ACD DN 3
#
7. Priority 3
#
8. ACD DN 4
#
9. Priority 4
#
10. ACD DN 5
#
11. Priority 5
##
Supervisor ID, With Priority
:
To login using the
Supervisor ID, With Priority
option, use the key pad
to dial the following numbers in order:
1. Agent ID
#
2. Supervisor ID
#
3. ACD DN 1
#
4. Priority 1
#
5. ACD DN 2
#
6. Priority 2
#
7. ACD DN 3
#
8. Priority 3
#
9. ACD DN 4
#
10. Priority 4
#
11. ACD DN 5
#
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