Nortel Networks 2050 - Manual (Page 40)

Supervisor features
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Table 1 lists Agent’s status indications.
Using Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation. Your status changes to NotReady and the indicator
remains lit as long as the call is active.
To use the Answer Emergency feature, do the following:
1. When the indicator next to the Answer Emergency key flashes, click
the Answer Emergency key
.
Note: The Agent ID of the individual contacting you displays on your
telephone.
2. Click the Goodbye key to end the call.
Using Call Agent
Use the Call Agent feature to contact an Agent.
To use the Call Agent feature, do the following:
1. Click the Call Agent key
.
2. Click a selected Agent key or dial the agent’s Position ID.
3. Click the Goodbye key to end the call.
Table 1: Agent Status
Indicator Display Meaning
Off Agent is not logged in.
On Agent is logged in but is either NotReady or on
a call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.