Nortel Networks 2050 - Manual (Page 36)

Agent features
36
Using Emergency
Use the Emergency feature to contact your supervisor immediately in an
emergency situation. The Emergency indicator remains lit as long as the
feature is active.
To use the Emergency feature, do the following:
1. During an active call, click the Emergency key.
When the supervisor picks up, a three-way call commences with you,
the supervisor, and the caller.
2. Click the Emergency key again to transfer the caller to the supervisor
and terminate your access to the caller and supervisor.
Using NotReady
Use the NotReady feature to take your telephone out of the call queue
while completing post-call work. The NotReady indicator remains lit as
long as the feature is active.
To use the NotReady feature, do the following:
1. Click the NotReady key to temporarily log out of the system.
2. Click the NotReady or InCalls key to return to the queue.
Answering or making non-ACD calls
This Non-ACD calls feature enables you to use your individual line to
receive and place calls. The indicator remains lit while the call is active.
Placing a call
1. Click your individual DN key
.
2. Use the key pad to dial the telephone number.