Agent features, Answering acd calls, Answering a call – Nortel Networks 2050 User Manual
Page 34: Terminating a call
Agent features
34
Agent features
The following sections describe features that are available to Agents:
•
Answer ACD Calls
•
Activity code
•
Call forcing
•
Emergency
•
NotReady
•
Answer or Make Non-ACD calls
•
Contact your supervisor
Answering ACD calls
Use the
InCalls
key to answer the next queued ACD call on the
primary DN. The
InCalls
key is located in the lower right-hand corner of
the programmable line/feature keys (see Figure 9 on page 21).
Answering a call
When the indicator next to the InCalls key flashes, do one of the following
to answer the call:
•
Click the
InCalls
key.
•
Press the
Enter
key on your PC keyboard.
Note: The indicator remains lit while the call is active.
Terminating a call
To end a call, choose one of the following:
•
Click the
Goodbye
key.
•
Click the
InCalls
key
.
•
Click the individual
DN
line key. (This removes you from the queue.)