Nortel Networks 2050 - Manual (Page 38)

Agent features
38
Placing a call to your supervisor when on another
call
To place a call to your supervisor:
1. Click the Supervisor key. Calls are automatically put on hold when
you use the Supervisor key.
2. Click the InCall key to return to the current call.
Placing your supervisor in conference with a call in
progress
To conference in your supervisor during a call in progress:
1. Click the Supervisor key to talk privately with your supervisor.
2. Click the Supervisor key again to activate a conference call including
you, your supervisor, and the current caller.
Transferring a call to your supervisor during a call
in progress
To transfer a current call to your supervisor:
1. Click the Supervisor key.
2. When your supervisor answers, click the Supervisor key again.
3. Click the Goodbye key to terminate your access to the call.