NetComm V85 - Manual (Page 34)

34 V85 Desktop VoIP Phone User Guide
YML772 Rev1
No Answer Forward
MENU ► Configure ► Forward Mode ► (Yes/No) No Answer
Under “Forward mode” submenu, users are able to setup for no-answer forward by selecting
“Yes” on “(Yes / No) No Answer” and inputting forward-to phone number. For example, if
user A’s phone is receiving an incoming call and has “Yes” on “(Yes / No) No Answer” with
number 555-5555 and the no-answer time equals 10, then this phone call will be forwarded
to number 555-5555 if it is not answered for 10 seconds.
Call Transfer
V85 supports two types of call transfer function. They are blind transfer and consultant transfer.
Blind Transfer
With a blind transfer, users transfer the caller / callee to a third party without informing
the third party who is transferring the call. For example, A calls B and then A wants B to
transfer the call to C. B will transfer the call to C by the following steps: B presses the
“TRANSFER” button, hears dial tone, then dials C’s number, and then hangs up. A will be
connected to C without any introduction by B
The flowchart of the blind transfer is :
A calls and talks to B
A asks B to transfer call to C
B press “TRANSFER” key
B hears dial tone
B dials the number of C
C’s phone rings
C’s phone answered
B disconnects automatically
Consultation Transfer
With consultation transfer, users transfer the caller/callee to third party by informing the
third party who is transferring the call. For example, A calls B and A want B to transfer the
call to C. B will transfer the call to C by the following steps: B presses the “HOLD” button
first, hears dial tone, dials C’s number, talks to C, then hangs up; then A can talk to C.
The flowchart of the consultant transfer is :
A calls and talks to B
A asks B for transfer to C
B presses “HOLD” key
B hears dial tone
B dials the number of C
C rings
C is answered
B talks to C
B hangs up or presses the “TRANSFER” key
A can talk to C