Toshiba 26AV502RZ - Manual (Page 56)

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Chapter 8: Troubleshooting
• If you hear no sound, try setting the MTS feature
to Stereo mode ( page 44).
• If you are not receiving a second audio program
from a known SAP source, make sure the
MTS
feature is set to SAP mode ( page 44).
• If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the
MTS feature to Stereo mode ( page 44).
Remote control problems
• Make sure the remote control is set to the correct
device mode ( page 21).
• Remove all obstructions between the remote
control and the TV.
• The remote control batteries may be dead.
Replace the batteries ( page 20).
• Your TV remote control may not operate certain
features on your external device. Refer to the
owner’s manual for your other device to determine
its available features. If your TV remote control
does not operate a specific feature on another
device, use the remote control that came with the
device ( pages 22–26).
• If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 33).
Channel tuning problems
• Make sure the remote control is set to the correct
device mode ( page 20).
• The channel may have been erased from the
channel memory by the
Channel Add/Delete
feature. Add the channel to the channel memory
( page 30).
• The channel may be blocked by the Channels
Block feature. Unblock the channel ( page 47).
• If you are unable to tune digital channels, check
the antenna configuration ( page 29). If you
are still unable to tune digital channels, clear all
channels from the channel list ( page 31) and
reprogram channels into the channel memory
( page 30). If you are still unable to tune
digital channels, use the Reset Factory Defaults
procedure ( page 33). Also see “TV stops
responding to controls” and “Other problems”
( page 55).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display
( page 42).
• If text is not available, a black rectangle may
appear. If this happens, turn off the closed caption
feature ( page 40).
• A closed-caption signal may not display correctly
in the following situations: a) when a videotape
has been dubbed; b) when the signal reception
is weak; or c) when the signal reception is
nonstandard ( page 40).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 45).
No REGZA-LINK operation
• The REGZA-LINK feature is available for
Toshiba REGZA-LINK compatible devices.
• Make sure the HDMI cables with the HDMI Logo
(
) are used.
• When the connected REGZA-LINK device does not
work correctly after you have changed settings of
the device, turn off your TV and unplug the power
cord, then plug and turn on again.
• If several devices are connected, REGZA-LINK
feature may not operate properly.
• Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
• Make sure to use cables with the HDMI Logo
(
) ( page 13).
For Legacy HDMI source
• Some legacy HDMI sources may not work
properly with the latest HDMI TV products, due
to new standard adoption.