Troubleshooting tips – USRobotics 9003 User Manual

Page 17

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13

13

Troubleshooting Tips

None of the LEDs illuminates when I turn on the router.

•

Check the connection between the power adapter, router, and wall
outlet.

•

Confirm that you’re using the power adapter that came with your U.S.
Robotics SureConnect ADSL Ethernet/USB Router package.

The ADSL light is flashing or is not illuminated.

•

Make sure that the telephone cable connects properly at the “ADSL”
port on the rear of the router and at the phone wall jack.

I can’t connect to the router’s configuration utility.

Possible Solution 1:

•

Make sure that Ethernet or USB cables connect properly and securely.

•

Make sure that you’ve plugged in the power cord.

Possible Solution 2:

•

Make sure that your PC is using an IP address within the range of
192.168.1.2 to 192.168.1.254.

•

Make sure that the address of the subnet mask is 255.255.255.0.

PWR

On Green

Receiving power from the wall jack power supply.

Off

Detected no power.

ENET1

ENET2

On Green/10 Mbps

On Orange/100 Mbps

Established and detected a physical connection
through the Ethernet cable between router and
computer.

Flashing Green or

Orange

Flowing data traffic.

Off

Did not establish a physical connection between
router and computer.

USB

On Green

Established and detected a physical connection
through the USB cable between router and com-
puter.

Flashing Green

Flowing data traffic.

Off

Did not establish a physical connection between
router and computer.

ADSL

On Green

Established a DSL link.

Flashing Green

Negotiating a DSL link.

Off

The DSL link failed.

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