Warranty – Z Microsystems 18 User Manual

Page 25

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Doc# 27-0004UM Issued 10/00 Rev 1.2 04/02/02

25

Warranty

How long does it take?

Are there any extra costs?

What about classified data?

Your equipment should be returned to

you within 30 days of its receipt at the

factory. In many cases it will be less

(our goal is to have your equipment on

its way back within 5 days). However,

if the damaged equipment has to be

serviced by the original manufacturer

(Seagate, NEC, for example), it may

take longer.
The only per incident cost you will

incur is Freight In to return the

equipment to the factory. Your

standard warranty covers all of the

costs associated with the repair and

the return shipment of the covered

equipment.
DO NOT send any data storage

equipment that contains classified

material. Remove the inner disks of

any drive with classified information.

Send only the outer casing of the disk

drive. There will be a replacement

charge for classified drives even if the

drive is still under warranty.

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