Accusys ExaSAN B08S2-PS - Manual (Page 100)

Appendices
User Guide Page 6-3
6. Q: If “Find no RAID card” appears in a Windows host server, how can this be resolved?
A: Please make sure the PCIe cable is properly connected to the back of the host server and the RAID
system. Check the Device Manager in Windows to confirm that the correct driver has been installed
for the HBA. If both conditions have been verified and the problem persists, please use the “Manually
Add Controller” option.
7. Q: On a MAC host, after entering the GUI and adding a controller, there is no device listed.
How can this be resolved?
A: Please first confirm whether the hardware environment of the RAID system is functional. Also,
ensure that the system drivers have been correctly installed. Next, go to “Utilities > System
Information> Software > Extensions” and check whether Accusys6xxxx is listed. In order to
confirm whether GUI Server Service is running on the system, Go to “Utilities > Activity Monitor”
and check whether the program name DTRGuiSrv01 is under the program column. If the situation
persists, please verify again that the hardware environment is not the source of the problem and
reinstall using the MAC installer.
8. Q: My RAID system has an actual capacity of more than 2 TB, but in Windows XP and
Windows 2000, it will only do a full format of less than 2 TB in capacity. How can this be
resolved?
A: Since Windows XP 32 bit and Windows 2000 does not support GPT, both can only continue to
use MBR (Master Boot Record), which only supports up to 2TB in one volume. To see more than
2TB in a single volume in Windows XP or 2000, go to RAIDGuard X, select “Create Array” and set
the sector size to 4096 bytes. By doing this, Windows XP and 2000 will be able to format an MBR
volume greater than 2TB. However, if the sector size is set to 4096 bytes, it can lower the
performance of the RAID.
9. Q: In Windows Vista and Windows 7, after having confirmed that the files on the installation
CD have been completely installed, why does it still show “Find no RAID card”?
A: Windows Vista and Windows 7 has a built-in ability to automatically reduce the potential of
security breaches in the system. It does that by automatically enabling a feature called User Account
Control (UAC). When UAC is enabled, the RAIDGuard X server cannot detect the controller and
thus displays the message “Find no RAID card.” To resolve this, disable UAC and run RAIDGuard X
server as “administrator”.
Vista:
a. Control Panel -> User accounts -> Change security settings -> Deselect “Use User Account
Control (UAC) to help protect your computer.”
b. Restart the computer to turn off UAC.
Windows 7:
a. Type “MsConfig” in Start Search to start System Configuration. Then go to Tools tab, select
Change UAC settings, then click on Launch button.
b. Slide the slider bar to the lowest value (towards Never Notify) with the description showing
“Never notify me”.
c. Restart the computer to turn off UAC.
10. Q: When inserting the HDD into my B08S2-PS, why does RAIDGuard X show the HDD mode
as Lock?
A: The lock indicates that the HDD has been previous used in Accusys products and that it contains a
portion of a RAID data. If the data can be deleted, you can unlock the HDD.