Acroprint Time Q +Plus - Manual (Page 53)

53
3. Q. The Time Clock terminal comes with 50' of cable to connect to
my computer. Can I get a longer cable?
A. Acroprint offers an optional 100 feet low impedance cable. This
cable is terminated at both ends and inspected to assure proper
operation. User supplied cable may result in communication
problems. User's cable is not supported by Acroprint's help
desk.
TROUBLESHOOTING
1. Q. My employees cannot punch in; the display reads “Locked out
report old data 1st.”
A. Run a previous hour summary report for all employees.
2. Q. My employees cannot punch in; the display reads “Memory Full
Report Old Data 1st.” I deleted hours and employees and it still
won’t allow employees to punch.
A. Hours Summary report MUST be run. Deleting employees and
data does not remove records from this file.
3. Q. When I try to print reports, I get the message “No printer
response.”
A. Check that the printer is configured to communicate with the
terminal; cable is secured at both ends; printer is “on line.”
4. Q. I can’t delete an employee. I keep getting the message “Can’t
complete task, employee punches on clock.”
A. You must wait until there are no employee punches on the clock
(normally two complete pay periods).
Appendix C — FAQ’S