Hotchkis 1811 1994-1996 Impala SS X-Tend Rear Suspension - Manual (Page 20)

Hotchkis Performance LLC
Return Policy & Limited Warranty
Effective December 1, 2010 all Hotchkis products must be registered to qualify for
warranty at
www.hotchkis.net or via the mail-in warranty card, included with the product,
within 30 days of the original purchase date.
IMPORTANT: This warranty supersedes all other warranties included with this product.
Return Policy
We want you to be completely satisfied with your Hotchkis Performance product. For
products, presenting signs of shipping damage please contact the freight carrier
immediately. All our products are guaranteed to be free from manufacturer’s defects. If
your order arrives with a manufacture defect, please contact our Customer Service
Department at (562) 907-7757. You will be assigned a Returned Goods Authorization
Number (RGA). The package you return must show the RGA on the outside of the
package, include the original invoice and be shipped prepaid to our facility. The product
has to be unused and in its original packaging materials. Exchanges or refunds made after
30 days will be subject to a 20% restocking charge. If you purchased your Hotchkis
Performance product from an authorized dealer, you are still covered by this return policy. All
returns however, should be made to your dealer, not to Hotchkis Performance directly.
Limited Warranty
Hotchkis Performance offers a Limited Warranty against defects in materials and
workmanship for the term of 36 months (3 years) from the date of purchase of this product.
This Warranty only applies to the original retail purchaser who retains ownership of the
vehicle on which the product was originally installed. If the product is determined to be
defective, Hotchkis Performance will repair, replace or refund the purchase price of the
defective product at Hotchkis Performance's sole discretion, which shall fully satisfy and
discharge any and all warranty claims. Any repaired or replaced product will be returned
to the sender excluding the cost of freight. Products must be registered to qualify for warranty
at
www.hotchkis.net or via the mail-in warranty card, included with the product, within 30 days of
the original purchase date.
Exclusions from Warranty
Items offered but not manufactured by Hotchkis Performance are warranted according to
the manufacturer's terms and are not covered by this limited warranty. Hotchkis
Performance shall not be responsible for any labor, removal, installation, re-installation or
maintenance costs. This warranty does not cover the cosmetic finish or plating of any
product or any normal wear and tear to any product including, but not limited to bushings,
brackets, end-links, hardware, steering components, shocks or springs. In addition, this
warranty does not apply to any products that have been:


Improperly installed or installed by someone other than a qualified, licensed auto
mechanic experienced in the installation and removal of suspension products;

Improperly serviced, misused, or modified, altered or subjected to abuse, negligence,
accident or collision;

Installed in any vehicle that has been modified;

Installed on any vehicle that has carried loads in excess of automobile manufacturer
suggested weight limits; or
Installed on any vehicle that has been subject to abnormal or excessive use, including
rallying, racing, or racing-type activities or off-road use.
Limitation of Warranty
This limited warranty is the entire and only warranty for the products and may not be
modified or supplemented by any other person or company in any form. Any description
of the products, by anyone, is for the sole purpose of identifying them and is not part of