Hotchkis 1811 1994-1996 Impala SS X-Tend Rear Suspension - Manual (Page 21)

the basis of the bargain, and does not constitute a warranty that the products will conform
to that description. The statements of any salesperson do not constitute part of this
limited warranty and cannot be relied upon as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
ANY IMPLIED WARRANTIES ARE DISCLAIMED TO THE FULLEST EXTENT
PERMITTED BY LAW. THIS WARRANTY DOES NOT COVER CONSEQUENTIAL
DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE, LOSS OF USE OF
THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE,
ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR
INDIRECT DAMAGES. HOTCHKIS’ MAXIMUM LIABILITY UNDER THIS WARRANTY
SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some
states do not allow limitations on how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damages and in such states the above limitations
or exclusions may not apply. This limited warranty gives the purchaser specific legal rights
and the purchaser may have other rights that may vary from state to state.
Technical Information
Hotchkis Performance makes every effort to ensure that you are provided with the most
accurate and up-to-date technical information. However, all technical information is
approximate and may vary upon application. Additional suspension components may be
needed in some applications, depending upon the make, model, engine and chassis of the
vehicle. Hotchkis Performance is not responsible for any consequences resulting from
manufacturer’s technical mid-year changes. Hotchkis Performance products should only
be installed by a qualified, licensed auto mechanic experienced in the installation of such
products.
Warranty Claim Procedure:
The answer to ALL the following questions should be YES before making a warranty claim:

Did you register the product at www.hotchkis.net

or via the mail-in warranty card
within 30 days of purchase?

Is the product appropriate to your application?

Did you carefully and thoroughly read the instructions provided along with the
product?

Do you have the original invoice or sales receipt?

Is the return date within 36 months from the purchase date?

Are you the original purchaser?

Was the product properly installed by a qualified, licensed auto mechanic?

Has the product been installed on the original vehicle on which it was installed at all
times?

Is the product unmodified and clean?
Is the reason for return a legitimate product defect?
If the answer to all these questions is YES, please contact our Customer Service
Department at (562) 907-7757. You will be given a Returned Goods Authorization Number
(RGA) valid for 60 days. You will also be asked to ship the product prepaid to our facility.
All shipments MUST be (i) prepaid, (ii) include the original invoice or sales receipt, (iii)
show the RGA on the outside of the package and (iv) include your name, address, make
and model of the vehicle, and a brief description of the claimed defect, including the
circumstances under which the defect occurred. If the warranty claim is deemed valid
then Hotchkis will estimate shipping costs to return the repaired or replacement part and
contact you for payment. Hotchkis’s Limited warranty requires that any repaired or
replaced product will be returned to the sender excluding the cost of freight. Warranty
related inquires should be sent to the following address:
HOTCHKIS PERFORMANCE, LLC
C/O CUSTOMER SERVICE
8633 Sorensen Avenue