Hotchkis 19391 2011-2013 Mustang 5.0L Sport Coil Springs - Manual (Page 15)

2011- Ford Mustang GT
Hotchkis Performance LLC.
15
Hotchkis Performance LLC
Return Policy & Limited Warranty
Effective December 1, 2010 all Hotchkis products must be registered to qualify for warranty at www.hotchkis.net or
via the mail-in warranty card, included with the product, within 30 days of the original purchase date.
IMPORTANT: This warranty supersedes all other warranties included with this product.
Return Policy
We want you to be completely satisfied with your Hotchkis Performance product. For products, presenting signs of shipping
damage please contact the freight carrier immediately. All our products are guaranteed to be free from manufacturer’s
defects. If your order arrives with a manufacture defect, please contact our Customer Service Department at (562) 907-7757.
You will be assigned a Returned Goods Authorization Number (RGA). The package you return must show the RGA on the
outside of the package, include the original invoice and be shipped prepaid to our facility. The product has to be unused and
in its original packaging materials. Exchanges or refunds made after 30 days will be subject to a 20% restocking charge. If
you purchased your Hotchkis Performance product from an authorized dealer, you are still covered by this return
policy. All returns however, should be made to your dealer, not to Hotchkis Performance directly.
Limited Warranty
Hotchkis Performance offers a Limited Warranty against defects in materials and workmanship for the term of 36 months (3
years) from the date of purchase of this product. This Warranty only applies to the original retail purchaser who retains
ownership of the vehicle on which the product was originally installed. If the product is determined to be defective, Hotchkis
Performance will repair, replace or refund the purchase price of the defective product at Hotchkis Performance's sole
discretion, which shall fully satisfy and discharge any and all warranty claims. Any repaired or replaced product will be
returned to the sender excluding the cost of freight. Products must be registered to qualify for warranty at
www.hotchkis.net or via the mail-in warranty card, included with the product, within 30 days of the original purchase
date.
Exclusions from Warranty
Items offered but not manufactured by Hotchkis Performance are warranted according to the manufacturer's terms and are not
covered by this limited warranty. Hotchkis Performance shall not be responsible for any labor, removal, installation, re-
installation or maintenance costs. This warranty does not cover the cosmetic finish or plating of any product or any normal
wear and tear to any product including, but not limited to bushings, brackets, end-links, hardware, steering components,
shocks or springs. In addition, this warranty does not apply to any products that have been:
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Improperly installed or installed by someone other than a qualified, licensed auto mechanic experienced in the
installation and removal of suspension products;
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Improperly serviced, misused, or modified, altered or subjected to abuse, negligence, accident or collision;
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Installed in any vehicle that has been modified;
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Installed on any vehicle that has carried loads in excess of automobile manufacturer suggested weight limits; or
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Installed on any vehicle that has been subject to abnormal or excessive use, including rallying, racing, or racing-
type activities or off-road use.
Limitation of Warranty
This limited warranty is the entire and only warranty for the products and may not be modified or supplemented by any other
person or company in any form. Any description of the products, by anyone, is for the sole purpose of identifying them and is
not part of the basis of the bargain, and does not constitute a warranty that the products will conform to that description. The
statements of any salesperson do not constitute part of this limited warranty and cannot be relied upon as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION ON
THE FACE HEREOF. ANY IMPLIED WARRANTIES ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY
LAW. THIS WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES,
INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE,
ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT DAMAGES. HOTCHKIS’
MAXIMUM LIABILITY UNDER THIS WARRANTY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
PRODUCT. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages and in such states the above limitations or exclusions may not apply. This limited
warranty gives the purchaser specific legal rights and the purchaser may have other rights that may vary from state to state.
Technical Information