Hotchkis 19391 2011-2013 Mustang 5.0L Sport Coil Springs User Manual
Page 16
2011- Ford Mustang GT
Hotchkis Performance LLC.
16
Hotchkis Performance makes every effort to ensure that you are provided with the most accurate and up-to-date technical
information. However, all technical information is approximate and may vary upon application. Additional suspension
components may be needed in some applications, depending upon the make, model, engine and chassis of the vehicle.
Hotchkis Performance is not responsible for any consequences resulting from manufacturer’s technical mid-year changes.
Hotchkis Performance products should only be installed by a qualified, licensed auto mechanic experienced in the installation
of such products.
Warranty Claim Procedure:
The answer to ALL the following questions should be YES before making a warranty claim:
Did you register the product at
www.hotchkis.net
or via the mail-in warranty card within 30 days of purchase?
Is the product appropriate to your application?
Did you carefully and thoroughly read the instructions provided along with the product?
Do you have the original invoice or sales receipt?
Is the return date within 36 months from the purchase date?
Are you the original purchaser?
Was the product properly installed by a qualified, licensed auto mechanic?
Has the product been installed on the original vehicle on which it was installed at all times?
Is the product unmodified and clean?
Is the reason for return a legitimate product defect?
If the answer to all these questions is YES, please contact our Customer Service Department at (562) 907-7757. You will be
given a Returned Goods Authorization Number (RGA) valid for 60 days. You will also be asked to ship the product prepaid to
our facility. All shipments MUST be (i) prepaid, (ii) include the original invoice or sales receipt, (iii) show the RGA on the
outside of the package and (iv) include your name, address, make and model of the vehicle, and a brief description of the
claimed defect, including the circumstances under which the defect occurred. If the warranty claim is deemed valid then
Hotchkis will estimate shipping costs to return the repaired or replacement part and contact you for payment. Hotchkis’s
Limited warranty requires that any repaired or replaced product will be returned to the sender excluding the cost of freight.
Warranty related inquires should be sent to the following address:
HOTCHKIS PERFORMANCE, LLC
C/O CUSTOMER SERVICE
8633 Sorensen Avenue
SANTA FE SPRINGS, CA 90670
Hotchkis Performance will not accept product returns without the RGA number, receipt and the information described above.
C.O.D. or collect shipments will be refused. Once the returns are received at Hotchkis Performance, we will evaluate the
products, verify the sales receipt, and investigate the warranty claim. Any repaired or replaced product will be returned to the
sender.
Effective December 1, 2010. This return policy and limited warranty supersedes all previous policy and warranty
statements. Policies and warranties are subject to change without notice. Hotchkis Performance is not responsible
for printing errors.