Velleman DVR4MQAE - Manual (Page 35)

DVR4MQAE - 35 - VELLEMAN
11. Troubleshooting
PROBLEM
SOLUTION
No power - Check the power cord.
- Check the mains.
Not working when pressing any button - Check if the device is under KEY LOCK mode.
- Press any key and key in the password to exit the
KEY LOCK mode.
No recorded video - Check the connection.
TIMER RECORD is not working - Check if the RECORD mode is enabled.
No live video - Check the camera and monitor video cables and
connections.
- Check the power supply to the camera.
- Check the setting of the camera lens.
DVR keeps rebooting - Place the HDD near the power connector or replace
the HDD.
HDD failure - Test with another HDD.
- Test with another HDD cable.
- Make sure HDD “Master” and “Slave” mode is set
correctly.
Cannot detect USB ThumbDrive - Test with another USB ThumbDrive (see the list in
APPENDIX #4).
When two Seagate power-saving HDDs are installed,
the DVR cannot be switched on successfully - Do not use 2 Seagate power-saving HDDs
simultaneously.
Cannot view the DVR over the network with a web
browser - Update the JAVA programme.
- Update the firmware of the software AP.
12. Appendix #1 – HDD Installation
NOTE: Always set the HDD jumper on “CS” (Cable Select).