Grain Systems PNEG-1745 - Manual (Page 44)

44 PNEG-1745 WatchDog
7. Technical Support
This section lists the pertinent contact information to be used in the event of WatchDog System failure.
There are three (3) possible options for help.
Internet Provider
If the WatchDog System is not accessible via the Internet please make sure the Internet Connection being
used is viable. This can be done in a number of ways, but contacting the Internet Provider for assistance
would probably be the best way to address this problem.
Dealer
If you have an Internet based WatchDog and, cannot connect to the WatchDog System over the Internet
and you have already checked the connection with the Internet Provider 1., please contact your dealer for
the next steps.
If you have a Direct Connected WatchDog System and you cannot access the system, once again contact
your dealer for advice.
The following items need to be checked by the dealer, in addition to anything they might have
already tested:
1. Make sure all connections from the Vision System, through the WatchDog System and even the
connections made at your PC, if you have a Direct Connect System, are good.
2. If you have a Direct connect system, make sure the TX and RX lights are blinking on the short-haul
MODEMs. If not check the connections and possibly replace the MODEMs.
3. Make sure the software version of the Vision System matches that of the WatchDog System.
The version numbers of both systems can be found by pressing the VIEW button and then the
SYSTEM INFORMATION.
GSI Contact Information
If the Internet Provider and dealer have been unsuccessful in resolving the problem, then contact GSI at
the following number:
217-226-5500