Cobalt Digital COMPASS 9085 Loudness Processor - Manual (Page 91)

9085-OM (V4.3) 9085 PRODUCT MANUAL 3-53
Operating Instructions
Troubleshooting
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “Remote Control User Guide (PN
9000RCS-RM)” for network/remote control troubleshooting information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-22) in Chapter 1, “Introduction“ for
contact information.
Audio not processed or passed
through card (cont.). AES pairs 1 thru 4 switch not
set for Input (factory default)
mode If any of AES IN 1 thru AES IN 4 are to be used
as inputs, the respective DIP switch must be
set to the default INPUT mode position.
See Setting I/O Switches for AES I/O (1-4)
Ports (p. 2-1) in Chapter 2,“Installation and
Setup” for more information.
Unusually high LKFS level with
noise in channels. Undecoded Dolby ® E or AC-3
channels routed to Audio
Loudness Processor input
channel
Encoded Dolby E or AC-3 data cannot be
directly applied to the loudness processor. If
passthrough or other routing is used to pass
the Dolby stream though the card, the output
channels must not be routed through the
loudness processor.
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom Error/Condition Corrective Action