Xylem 19-001-350R2 PACE Integrated Pump Controller Human Machine Interface (HMI) for the Silent Storm VFD Pumping System – Technician Guide - Manual (Page 43)

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TROUBLESHOOTING GENERAL EMAIL FAILURES
The following are some common problems encountered when configuring email settings.
Double check each setting to ensure the correct information was entered.
1. Attempting to use the server name rather than the IP address in the SMTP field.
2. Using an incorrect IP address - determine the IP address from the procedure above.
3. Entering an invalid user. Make sure the user field matches the account. Also make sure
the “From” field matches the user information exactly.
4. Inputting an incorrect password.
5. The mail service does not support SMTP
6. Your internet service provider does not allow access out of your network on TCP/IP port
25.
Troubleshooting Email SET Failures
The following table gives the number codes associated with failures received after tapping [SET]
to set the SMTP:
0 Success
1 Invalid format for strSMTP
2 Invalid format for strFrom
3 Invalid format for strPOP3
4 Invalid format for strUser
5 Invalid format for strPassword
6 Invalid format for optNumTimeout
7 Wrong number of parameters
8 Error getting host IP address (invalid POP3 server)
9 Error connecting to POP3 server
10 Error sending username
11 Error sending password
12 SMTP server does not support selected authentication mode
13 Invalid SMTP username
14 Authentication failed
Table 4: SMTP error Codes, Set SMTP Function