Fluid Components International ST75_ST75V - Manual (Page 34)

FLUID COMPONENTS INTERNATIONAL LLC ST75/ST75V MASS FLOW
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Warranty Repairs or Returns
FCI prepays ground transportation charges for return of freight to the customer’s door. FCI
reserves the right to return equipment by the carrier of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the
customer.
Non-Warranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to
the customer invoice.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to
FCI stock from the customer site. These items will not be credited to customer’s account until
either all freight charges are cleared or until the customer agrees to have any freight costs incurred
by FCI deducted, along with applicable return to stock charges, from the credit invoice.
(Exceptions are made for duplicate shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent,
FCI bills the sender for these charges.
Field Service Procedures
Contact an FCI field representative to request field service.
A field service technician is dispatched to the site from either the FCI factory or one of the FCI
representative offices. After the work is complete, the technician completes a preliminary field
service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal
report is mailed to the customer within five days of the technician’s return to the factory or office.
Field Service Rates
All field service calls are billed at the prevailing rates as listed in the FCI Price Book unless
specifically excepted by the FCI Customer Service Manager. FCI reserves the right to bill for
travel times at FCI’s discretion.
Customers are charged for shipping costs related to the transfer of equipment to and from the job
site. They are also invoiced for field service work and travel expenses by FCI’s Accounting
Department.