CognitiveTPG DLXi - Manual (Page 314)

T R O U B L E S H O O T I N G
• Cure: Refer to the User’s Guide.
Printer prints labels, but print quality is poor.
Cause: Possible hardware problem.
• Cure: Refer to the printer User’s Guide.
Cause: Incorrect print media, for example, using direct thermal
paper while printing in thermal transfer mode.
• Cure: Load the correct print media for your printer and
application. Confirm that the software is setting the printer for the
correct print method.
Cause: Using Value Grade media in a printer set up for standard
media.
• Cure: Either switch to standard media, or set the printer up for
Value Grade media.
Cause: Incorrect parameter in a
VARIABLE DARKNESS
command.
This can happen when using a different printer than the one for
which the format was originally written. Some older printers use a
different value range for
VARIABLE DARKNESS
than currently-
manufactured printers.
• Cure: Experiment with the
VARIABLE DARKNESS
command to
find the best setting for your printer and print media.
Cause: Printer speed setting is too high. Some print media do not
print well at high speed.
• Cure: Use the appropriate VARIABLE command to reduce
printer speed, or try different media.
Cause: Possible hardware problem.
• Cure: Refer to the User’s Guide.
Revision F, January 2012, CognitiveTPG 305