Nitek MNG6448 - Manual (Page 29)

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Chapter 7 Troubleshooting
Frequently Asked Questions
Q 1. How can I know the MAC address of the Mesh unit?
The MAC address is written in a label which is in the bottom of Mesh unit. Also, it is located on Information page
of WEB configuration.
Q 2. Why the throughput is not so high?
You should adjust antenna for the highest signal strengthens.
If you cannot get a higher signal strengthens, try to changing the wireless Channel/Frequency.
Check whether there is other wireless equipments nearby and make sure they do not interfere with the Mesh unit.
Q 3. Why two Mesh units cannot connection after setup?
Check that “Country/Region” are set the same.
Check that the “Channel/Frequency” are set the same.
Check that “Data Encryption” and “Key” are set the same.
Q 4. The wireless Mesh units becomes unstable, you get ping timed out and lose packet during heavy us-
able?
This situation may occur if the wireless network/units were disturbed by something. Try the following steps:
Check whether every joint point of network is good, such as the Ethernet ports and antenna connection.
Change the Channel/Frequency of the system.
Use Link Test to check the system.
Check to see if there is other wireless equipments disturbing the Mesh unit.
Restart the Mesh unit.
Restore the Mesh unit to its last settings.
Check the network environment for a virus computer.
Q 5. Can I adjust output power?
Use the Wireless LAN page to adjust the Output Power.
Output Power Settings
Q 6. I cannot open the WEB interface for a remote Mesh on local network?
This kind of setup will slow the response of remote Mesh unit WEB Server so just waiting for several minutes or
restarting remote Mesh unit. We recommend setting up a Mesh unit through the local wired Ethernet port.
Full 1/2 1/4 1/8 Min
Output Power 15dbm 12dbm 9dbm 6dbm 3dbm