Gentec-EO PC-MAESTRO (Old Software for MAESTRO) - Manual (Page 31)

PC- MAESTRO User’s Manual Revision 1.0 30
6 TROUBLESHOOTING
6.1 PC-MAESTRO cannot find the MAESTRO monitor
The following warning message is displayed: “No MAESTRO monitor was found on your computer.
Please verify your connection .” Try the following steps, in the order presented, until your connection is
active.

Verify all your connections. Verify that a MAESTRO monitor is opened and connected to the PC
with a USB cable.

In the MAESTRO monitor, go to “Home” menu  “Set Device”  “Serial Commands”
o Verify that the MAESTRO is not in Solo2 Serial Compatibility (ASCII Only) mode.
o Verify that the MAESTRO is not in Binary Mode Measurement (Energy Mode only) mode.
o Verify that USB (if a USB cable is used) or RS-232 (if a RS-232 cable is used) is selected

Restart the MAESTRO.

Restart the PC-MAESTRO.

Restart your computer.

If none of these steps have worked, contact Gentec-EO support at [email protected].
6.2 Moving Average mode is not working
This is because this feature is not yet available. If the moving average is activated directly on the
MAESTRO monitor, the PC-MAESTRO will stop displaying measurements.
6.3 My settings
won’t load
Settings can be saved exclusively for one type of detector head. If you have a power detector head and a
photo detector head, you cannot directly load and apply to the photo detector head the settings from the
power detector head.
For each new head type, to avoid redoing all the manipulations by hand, follow this procedure:
1. Connect your first detector (ex: A photo detector)
2. Customize the PC-MAESTRO to your wishes
3. Save the settings to a file using the Save Settings button in the CONTROLS menu (ex:
“Photodetector.maestro”)
4. Disconnect your first detector
5. Connect your second detector (ex: A power detector)
Note: All the settings from the first detector are still active