Securitron M380BD_C_C2_X MAGNALOCK_Series - Manual (Page 20)

PN# 500-23310
Page 20 Rev. B 06/14
Troubleshooting Guide:
POSSIBLE ISSUES TROUBLESHOOTING TIPS
No power or low power
Confirm voltage and current at Magnalock to spec
(see page 2)
Check that the DC Power Source is Full Wave Rectified
(Half wave Rectified or AC power is unacceptable)
Reduced Holding Force
Check strike plate position and orientation
Clean surfaces and check for obstructions
LED Error Codes:
Note: The position 1 switch of DIP switch SW3 must be set to the ON position (LED ENABLED) for error
codes to be visible.
CODE STATE SOLUTION
SECURE selected color,
on continuously Normal Operation with
Door Closed System working normally, SECURE selected
color can be selected with position 2 switch
of SW3. See page 4.
NON-SECURE selected
color, on continuously Normal Operation with
Door Open System working normally.
RED/GREEN continuous
flash Processor Error Check all connections, if error persists
replace unit.
3 Fast Flashes of
SECURE color every 5
seconds Magnet Voltage has
dropped below 85% Check voltage and current at Magnalock
connections. Check DC Power Source is Full
Wave Rectified.
Single Flash Amber
every 5 seconds Bond Error – Left Side Check strike plate position and orientation.
Clean surfaces and check for obstructions.
Double Flash Amber
every 5 seconds Bond Error – Right Side Check strike plate position and orientation.
Clean surfaces and check for obstructions.
Off LED disabled Check voltage and current at Magnalock
connections. Check that LED is enabled with
position 1 switch of SW3 in the OFF position.
Problems with Installation?
Call Securitron: 1-800-MAGLOCK
For warranty information: visit
www.securitron.com/en/site/securitron/About/MagnaCare-Warranty/