Safety information, Warranty, Technical assistance – Watlow EZ-ZONE RUI/Gateway User Manual

Page 2: Return material authorization (rma)

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Safety Information

We use note, caution and warning symbols throughout

this book to draw your attention to important operation-

al and safety information.

A “NOTE” marks a short message to alert you to an

important detail.
A “CAUTION” safety alert appears with information

that is important for protecting your equipment and

performance. Be especially careful to read and follow

all cautions that apply to your application.
A “WARNING” safety alert appears with informa-

tion that is important for protecting you, others and

equipment from damage. Pay very close attention to

all warnings that apply to your application.
The electrical hazard symbol, Ó (a lightning bolt

in a triangle) precedes an electric shock hazard

CAUTION or WARNING safety statement.

Symbol

Explanation

CAUTION – Warning or Hazard

that needs further explanation

than label on unit can provide.

Consult User's Guide for further

information.

ESD Sensitive product, use proper

grounding and handling tech-

niques when installing or servic-

ing product.

Unit protected by double/rein-

forced insulation for shock hazard

prevention.

Do not throw in trash, use proper

recycling techniques or consult

manufacturer for proper disposal.

Enclosure made of Polycarbonate

material. Use proper recycling

techniques or consult manufac-

turer for proper disposal.

Unit can be powered with either

alternating current (ac) voltage or

direct current (dc) voltage.

Unit is a Listed device per Un-

derwriters Laboratories®. It has

been evaluated to United States

and Canadian requirements for

Process Control Equipment. UL

61010 and CSA C22.2 No. 61010.

File E185611 QUYX, QUYX7.

See:

www.ul.com

Unit is a Listed device per Un-

derwriters Laboratories®. It has

been evaluated to United States

and Canadian requirements for

industrial control equipment UL

508 CSA C22.2 #14 File E102269

NKCR, NKCR7.

See:

www.ul.com

Unit is compliant with European

Union directives. See Declaration

of Conformity for further details

on Directives and Standards used

for Compliance.
Unit has been reviewed and ap-

proved by CSA International for

use as Temperature Indicating-

Regulating Equipment per CSA

C22.2 No. 24 or C22.2 #14. See:

www.csa-international.org

Unit has been reviewed and ap-

proved by ODVA for compliance

with DeviceNet communications

protocol. See:

www.odva.org

Unit has been reviewed and ap-

proved by ODVA for compliance

with Ethernet/IP communications

protocol. See:

www.odva.org

Warranty

The EZ-ZONE

®

RUI/Gateway is manufactured by ISO

9001-registered processes and is backed by a three-year

warranty to the first purchaser for use, providing that

the units have not been misapplied. Since Watlow has no

control over their use, and sometimes misuse, we cannot

guarantee against failure. Watlow’s obligations hereun-

der, at Watlow’s option, are limited to replacement, repair

or refund of purchase price, and parts which upon exami-

nation prove to be defective within the warranty period

specified. This warranty does not apply to damage result-

ing from transportation, alteration, misuse or abuse. The

purchaser must use Watlow parts to maintain all listed

ratings.

Technical Assistance

If you encounter a problem with your Watlow control-

ler, review your configuration information to verify

that your selections are consistent with your applica-

tion: inputs, outputs, alarms, limits, etc. If the prob-

lem persists, you can get technical assistance from

your local Watlow representative (see back cover), by

e-mailing your questions to wintechsupport@watlow.

com or by dialing +1 (507) 494-5656 between 7 a.m.

and 5 p.m., Central Standard Time (CST). Ask for for

an Applications Engineer. Please have the following

information available when calling:
• Complete model number

Return Material Authorization (RMA)

1. Call Watlow Customer Service, (507) 454-5300,

for a Return Material Authorization (RMA) num-

ber before returning any item for repair. If you

do not know why the product failed, contact an

Application Engineer or Product Manager. All

RMA’s require:

• Ship-to address

• Bill-to address

• Contact name

• Phone number

• Method of return shipment

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