Watlow EZ-ZONE RUI/Gateway User Manual
Page 3
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the
product.
2. Prior approval and an RMA number from the
Customer Service Department is required when
returning any product for credit, repair or evalua-
tion. Make sure the RMA number is on the outside
of the carton and on all paperwork returned. Ship
on a Freight Prepaid basis.
3. After we receive your return, we will examine it and
try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a
repair order, replacement order or issue credit for
material returned. In cases of customer mis-use,
we will provide repair costs and request a purchase
order to proceed with the repair work.
5. To return products that are not defective, goods
must be be in new condition, in the original boxes
and they must be returned within 120 days of
receipt. A 20 percent restocking charge is applied
for all returned stock controls and accessories.
6. If the unit is not repairable, you will receive a letter
of explanation and be given the option to have the
unit returned to you at your expense or to have us
scrap the unit.
7. Watlow reserves the right to charge for no trouble
found (NTF) returns.
The EZ-ZONE
®
Remote User's Interface User's Guide
is copyrighted by Watlow Winona, Inc., © March 2012
with all rights reserved.