LumaSense Technologies IGA 320/23-LO - Manual (Page 7)

IGA 320/23-LO Operating Manual Contents 7
1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of United Parcel Service (UPS) or preferred choice. For overseas customers, ship units air-
freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA number (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA number on the shipping package exterior.
Send RMA Shipments to your nearest technical service center:
Customers in North America
should send RMA Shipments to:
Santa Clara, California
All other customers should
send RMA Shipments to:
Frankfurt, Germany
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: +1 408 727 1600
+1 800 631 0176
Email: [email protected]
LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 (0)69-97373 0
Email: [email protected]
1.7 Disposal / decommissioning
Inoperable IMPAC pyrometers must be disposed of in compliance with local regulations for
electro or electronic material.