Triton ARGO User Manual - Manual (Page 17)

13
ARGO U
SER
M
ANUAL
A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card
into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by
the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed,
accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are
the result of inserting the card incorrectly.
Once the card has been read successfully, a surcharge message, if applicable, may be displayed (the surcharge
message may be displayed at the end of the customer’s transaction selection). The customer must then enter
their secret Personal Identifi cation Number (PIN) code. Once the PIN has been entered, the transaction type and
account are selected, and the desired amount of the transaction, if needed. The transaction will be processed,
typically in a matter of seconds.
The fi gure following shows how ATM transactions are handled. If the transaction was processed successfully,
the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.
If you do not select a menu choice within 30 seconds, the terminal will automatically default to the Customer
Welcome screen (a benefi t of this feature is that in the event of a power interruption, the terminal will
automatically begin accepting customer transactions shortly after power is restored).
C
USTOMER
T
RANSACTIONS