Triton 9200 Operation Manual - Manual (Page 32)

S
ECTION
4 - C
USTOMER
T
RANSACTIONS
4-2
T
RITON
S
YSTEMS
, I
NC
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M ODEL 9200 S UPER S CRIP TM O PERATION M ANUAL
I
NTRODUCTION
The daily operation of the Terminal is quite simple and straightforward. Once the terminal has
been properly configured, in most cases the only management functions that will be used on a
regular basis are the CLOSE functions. This section discusses the day-to-day operation of the
terminal from a customer standpoint.
C
USTOMER
T
RANSACTIONS
A customer begins a transaction on the Terminal by inserting a magnetic card in the card reader slot
at the lower right corner of the front. The card must be inserted with the magnetic stripe facing
DOWN and to the LEFT. The card is inserted until it stops, and then is pulled out. If the customer
inserts the card incorrectly, a warning message will be displayed accompanied by several beeps to
get their attention.
If your customers have problems READING their card, make sure they are inserting the card
correctly. Most problems are the result of inserting the card incorrectly.
Once the card has been read in successfully, the customer must enter his secret Personal Identifi-
cation Number, or PIN or code. Once the PIN has been entered, the transaction type and account
are selected, and the desired amount of the transaction, if needed. The transaction will be pro-
cessed just as it would for an actual ATM. The whole process only takes seconds.
Once the transaction is complete, a two-copy receipt will print out for the customer. If the
transaction was successful, the receipt will indicate all of the details of the transaction. If the
transaction was declined, a short receipt prints indicating the problem.
Figures 4-1 through 4-3 show the typical sequence of screens that would be displayed during
Withdrawal, Transfer and Balance Inquiry transactions.