Badger Meter ORION Classic (CE) - Manual (Page 17)

TROUBLESHOOTING THE BADGER
®
ORION
®
REPEATER
During the normal course of operations, the Repeater Programmer Software may run into
problems. While errors do not occur normally, errors can happen in any software
product. This section gives you guidelines on how to respond to the times when the RP
Software reports a problem.
Using Technical Support
For Badger Meter Technical Support, call 1-800-456-5023. When you call the 800
technical support number, a Support Specialist will answer. Explain the situation that has
occurred, the state that the RP Software in, and go over the steps you performed just
before the error occurred. If possible, give this information to the Support Specialist:
• The screen that was active when the error occurred
• The steps being performed on the screen
• Any entries that were made to the screen
• The message in the error window, including any error code and explanation
that is shown
• The current state of the RP Software
Your Support Specialist may ask you to fax notes or other information to Badger Meter
to assist in the investigation.
What To Report To Technical Support
It is important that you report all occurrences of error windows to the Technical Support
Hotline. It allows Badger Meter to improve its products and improve your system at the
same time. In some cases, the error may have already been solved, and the Support
Specialist can send you a software upgrade to correct the problem. In other cases, the
Support Specialist can direct you to perform a function in a certain way so that the error
does not occur.
In some cases, the Support Specialist will direct you to perform some steps if the problem
happens again. This is very valuable information that will speed the investigation of the
problem. If the problem does happen again, please follow those steps and call the
Hotline. The Support Specialist will gather the information for that particular problem,
and direct you if further action is needed.
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