AMX SIP Communications Gateway CSG-500 - Manual (Page 73)

Telephone System Configuration
65 CSG SIP Communications Gateway Operation/Reference Guide
Click Update Polycom firmware to update the Polycom firmware or bootrom images on the CSG. A link is
provided under the Download new Firmware button to get the latest archive names. The firmware and
bootrom archive names must be specified exactly as they are at that link for the update to complete
successfully. Click Download new Firmware after you have specified the latest archive names in the
firmware and bootrom fields.
The download process may take a few minutes to complete, and even longer if your network bandwidth is
limited. A message box will appear once the firmware has finished downloading.
The Polycom firmware and bootrom images will be installed during the next reboot cycle of the CSG.
Click Options on the left menu, select the Reboot tab, and then click Reboot Now to reboot your appliance.
Rebooting your CSG will terminate any active calls.
The next reboot cycle will be increased by approximately 5 minutes during the
installation process. In addition, you must reboot your Polycom phones for them to
download the new firmware and bootrom images from the CSG.
Following an update or a restore of a backup, there may be a loss of user-created
extensions. This occurs because the settings revert back to default extension ranges
on the Options tab. If the ranges do not match the user-created extensions, they will
not be visible in the UI. Changing the User Extensions option to fit your unique range
restores the extensions to the UI. See the Options section on page 66 for more
information.