HP XP P9500 Storage - Manual (Page 149)

7 Troubleshooting
This chapter provides descriptions of error codes and support desk contact data.
• Troubleshooting , page 149
• Error Codes and Messages , page 150
• Calling HP Technical Support , page 169
Troubleshooting
For general troubleshooting information, see the HP StorageWorks Disk Array Owner’s Guide for the
storage system.
When errors are detected, error codes and messages are displayed and/or logged. Table
64 on page 149, Table 65 on page 150, and Table 66 on page 154 list the FAL and FCU error codes
and provide instructions for resolving the error conditions.
If you have a problem with the Data Exchange software, first make sure that the problem is not being
caused by other open-system software or hardware, and try rebooting the open-system server.
For FCU operations, make sure that the Data Exchange volume definition file and FCU initiation
parameters are correct.
Table 64 on page 149 lists potential error conditions in Data Exchange and
provides instructions for resolving each condition.
If you are still unable to resolve an error condition, ask your HP support representative for help or call
HP technical support for assistance (see “
Error Codes and Messages ” on page 150).
Table 64 Troubleshooting
Recommended Action Error Condition
Make sure that the devices have been mounted. If mounting is done during
an FCU operation, the results cannot be guaranteed because error information
may not be reported to FCU. UNIX files in non-HP storage
systems could not be ac-
cessed.
Define a path to the Xmlibrary as follows:
1. For C shell, add the following line to the .cshrc file in the home directory:
setenv LD_LIBRARY_PATH /usr/dt/lib:$LD_LIBRARY_PATH
2. For non-C shell, add the following two lines to the .dtprofile file in
the home directory:
LD_LIBRARY_PATH=/usr/dt/lib:$LD_LIBRARY_PATH
export LD_LIBRARY_PATH
Solaris system reports an error
indicating libXm.so.xx is not
found.
Remove all space lines from the FCU parameter definition files. FCU versions
01-01-24 and earlier supported space lines when run without the GUI. FCU
versions 01-01-36 and later do not support space lines.
Windows systems only:
FCU reports errors when
accessing an FCU parameter
definition file.
HP StorageWorks P9000 Data Exchange User Guide 149