Calling hp technical support – HP XP P9500 Storage User Manual

Page 169

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Recommended Actions

Error Message and Description

Error

Code

Specify an input/output file name that is less
than 1,025 characters.

Opensystem file name : Length error

An input filet name (in the case of
FXotm) or an output file name (in the
case of FXmto) in the parameter
definition file is too long.

-302

Specify a code conversion file name that is less
than 1,025 characters.

Code conversion Length error

A code conversion file name in the
parameter definition file is too long.

-303

Specify a VSE parameter that is less than 21
characters.

VSE: Length error

A VSE parameter in the parameter
definition file is not corrected.

-304

Specify a record format for VSE that is less than
3 characters.

VSE record-format: Length error

The record format for VSE in the
parameter definition file is not corrected.

-305

Specify a record length for VSE that is less than
6 characters.

VSE record-length: Length error

The record length for VSE in the
parameter definition file is not corrected.

-306

Specify a block length for VSE that is less than
6 characters.

VSE block-length: Length error

The block length for VSE in the
parameter definition file is not corrected.

-307

Calling HP Technical Support

If you need to call HP technical support, make sure to provide as much information about the problem
as possible, including:

•

The circumstances surrounding the error or failure.

•

The exact content of any error messages displayed on the host systems.

•

The exact content of any error messages displayed by Remote Web Console.

•

The Remote Web Console configuration information (use the FD Dump Tool).

•

The SIMs, including reference codes and severity levels, displayed by Remote Web Console.

•

The error codes: FCU error code, FAL error code, and SYS error code. Use the FCU GUI to check
recent error information (the Help-Error command for UNIX and the View-Error information com-
mand for NT).

•

The FCU parameters: direction (mto or otm), input and output files, and FCU options (code conver-
sion, padding, delimiter, empty file, RDW, and VSE record).

•

The Data Exchange volume definition file: contents

•

The FCU parameter definition file (if used): contents

•

The command line log (if possible).

HP StorageWorks P9000 Data Exchange User Guide

169

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