HP 3PAR Recovery Manager Software - Manual (Page 104)

Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
If you have configured StoreServ during HP 3PAR VSS Provider installation or using HP 3PAR VSS
Provider provcfg utility, and later changed the TPDCERTDIR environmental variable or moved
certificate from one location to another location, then you might encounter the following error:
Suggestion:
Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
If the certificate is not saved using the provcfg command provided by HP 3PAR VSS Provider,
but by using some other command (for example, using HP 3PAR CLI command), then HP 3PAR
Recovery Manager Software for SQL is dependent on the %USERPROFILE% or the TPDCERTDIR
environment variables. If a user modifies these two variables to an invalid value, then HP 3PAR
Recovery Manager Software for SQL does not work for that HP 3PAR CLI user.
Suggestion:
Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
Mounting of Recovery Manager for SQL snapshot fails with the following error:
Import snapshot information to backup server.
RME5189: ERROR: Fail to mount to specified mount point, in iSCSI
environment of RMS Configuration
Currently unmounted.
UnMount Successful
Suggestion:
Check if the iSCSI hostname of the Recovery Manager for SQL Production server or Backup servers
created on HP 3PAR StoreServ is same as the name mentioned in the iSCSI initiator's configuration
tab.
NOTE: The name is case sensitive. When checking iSCSI hostname, exclude the iqn number
from the name mentioned in the iSCSI initiator's configuration tab.
For example:
If host side iqn number is iqn.1991-05.com.microsoft:rmsbackupsvr.2k10vfc.com
Then hostname created on HP 3PAR Storeserv side should be rmsbackupsvr.2k10vfc.com
104 Troubleshooting