HP 3PAR Recovery Manager Software - Manual (Page 99)

•
When restore operation is performed using HP Data Protector or Symantec BackupExec,
snapshot files are restored to <Alternate_Location>/<Mount_Folder>/
__SNAPSHOT_FILES__
.
For example, snapshot files are restored to C:\3parSnapshots\3parSnapshots\ when
◦ A snapshot is mounted at C: \3parSnapshots
◦ HP Data Protector or Symantec BackupExec media backup is performed and
◦ HP Data Protector or Symantec BackupExec media restore is performed with alternate
location C:\3parSnapshots (default location).
•
When restore operation is performed using Symantec NetBackup, snapshot files are restored
to <Alternate_Location>/__SNAPSHOT_FILES__.
For example, snapshot files are restored to C:\3parSnapshots\ when
◦ A snapshot is mounted at C: \3parSnapshots
◦ Symantec NetBackup media backup is performed and
◦ Symantec NetBackup media restore is performed with alternate location C:\
3parSnapshots
(default location).
•
If a snapshot is already mounted, then media restore function using Symantec NetBackup
fails.
Troubleshooting
This appendix is designed to be used like a Frequently Asked Questions section. It will help you
find solutions to some of the common issues that might arise when running HP 3PAR Recovery
Manager Software for Microsoft SQL Server.
Problem:
Recovery Manager displays error message “VSS_E_PROVIDER_VETO.”
Suggestion:
Check the application event log and VSS provider log from the production server. If you see
“Maximum of 28 writable virtual copies per volume is allowed,” your virtual copy capacity might
be full.
This error usually occurs when you mount a virtual copy. Unmount several virtual copies and
continue the mount procedure.
Problem:
Even though Recovery Manager validated the configuration during operation, Recovery Manager
exits without any messages during the check of the HP 3PAR StoreServ Storage System.
Suggestion:
Validation might fail without proper notification. Restart the HpRmCli Sql agent service on the
backup and production servers.
Problem:
A restore of a backup, which was created using Symantec NetBackup via the Recovery Manager
GUI, fails.
Suggestion:
When you use the Recovery Manager GUI to back up a virtual copy using Symantec NetBackup
and a directory is specified for backup, you must enter the directory name and path precisely,
including the upper- and lower casing (for example, MuTenFF). If the names do not match exactly,
a restore of this backup will fail as Symantec NetBackup is case-sensitive.
When backing up a directory, specify the directory in exactly the same case as it exists on the file
system.
Problem:
Troubleshooting 99