Document Outline

• Product introduction
  • Product views
    • Product front view
    • Product back view
    • Serial number and model number location
    • Control panel layout
    • Control-panel Home screen
  • Print product reports
  • Printer sharing disclaimer
• Paper tray
  • Supported paper sizes
  • Supported paper types
  • Load the paper input tray
• Print
  • Supported printer drivers (Windows)
  • Change print-job settings (Windows)
    • Priority for changing print-job settings
    • Change the settings for all print jobs until the software program is closed
    • Change the default settings for all print jobs
    • Change the product configuration settings
  • Change print-job settings (Mac OS X)
    • Priority for changing print-job settings
    • Change the settings for all print jobs until the software program is closed
    • Change the default settings for all print jobs
    • Change the product configuration settings
  • Print tasks for Windows
    • Use a printing shortcut (Windows)
    • Create a printing shortcut (Windows)
    • Print on both sides (duplex) with Windows
    • Print multiple pages per sheet with Windows
    • Select the page orientation (Windows)
    • Select the paper type (Windows)
    • Print the first or last page on different paper (Windows)
    • Scale a document to fit page size (Windows)
    • Create a booklet (Windows)
  • Print tasks for Mac OS X
    • Use a printing preset (Mac OS X)
    • Create a printing preset (Mac OS X)
    • Print on both sides (Mac OS X)
    • Print multiple pages on one sheet of paper (Mac OS X)
    • Select the page orientation (Mac OS X)
    • Select the paper type (Mac OS X)
    • Print a cover page (Mac OS X)
    • Scale a document to fit page size (Mac OS X)
    • Create a booklet (Mac OS X)
  • Additional print tasks (Windows)
    • Cancel a print job (Windows)
    • Select the paper size (Windows)
    • Select a custom paper size (Windows)
    • Print watermarks (Windows)
  • Additional print tasks (Mac OS X)
    • Cancel a print job (Mac OS X)
    • Select the paper size (Mac OS X)
    • Select a custom paper size (Mac OS X)
    • Print watermarks (Mac OS X)
  • Create archival-quality prints
  • Color printing
    • Use the HP EasyColor option
    • Change color options (Windows)
    • Change the color theme for a print job (Windows)
    • Change the color options (Mac OS X)
    • Manual color options
    • Match colors
    • Print colored text as black (Windows)
  • Use HP ePrint
  • Use AirPrint
  • Walk-up USB printing
• Copy
  • Make a single copy
  • Make multiple copies
  • Copy a multiple-page original
  • Collate a copy job
  • Copy on both sides (duplex)
  • Reduce or enlarge a copy
  • Make color or black and white copies
  • Copy identification cards
  • Optimize copy quality
  • Adjust the lightness or darkness for copies
  • Adjust the copy image
  • Copy in draft mode
  • Set the paper size and type for copying on special paper
  • Set new default copy settings
  • Restore copy default settings
• Scan
  • Scan by using the HP Scan software (Windows)
  • Scan by using the HP Scan software (Mac OS X)
  • Scan to a USB flash drive
  • Scan to a network folder
  • Scan to email
  • Scan by using other software
    • Scan from a TWAIN-compliant program
    • Scan from a WIA-compliant program
• Fax
  • Connect fax to a telephone line
  • Set up fax with a telephone answering machine
  • Set up fax with an extension phone
  • Setup for stand-alone fax
  • Configure the fax time, date, and header
    • Use the control panel
    • Use the HP Fax Setup Wizard
  • Use special characters in fax headers
  • Use the phone book
    • Use the control panel to create and edit the fax phone book
    • Import or export Microsoft Outlook contacts into the fax phone book
    • Use phone-book data from other programs
    • Delete phone book entries
    • Create and edit speed-dial entries
    • Delete speed-dial entries
    • Create and edit group-dial entries
    • Delete group-dial entries
  • Configure send fax settings
    • Set special dialing symbols and options
      • Set a dialing prefix
    • Set the dial tone detection
      • Tone dial or pulse dial
    • Set autoredial and the time between redials
    • Set light/dark and resolution
      • Set the default light/dark (contrast) setting
      • Set resolution settings
    • Cover page templates
    • Set billing codes
  • Configure receive fax settings
    • Set fax forwarding
    • Set the answer mode
    • Block or unblock fax numbers
    • Set the number of rings-to-answer
    • Set distinctive ring
    • Use autoreduction for incoming faxes
    • Set fax reprint settings
    • Set the fax sounds volume
      • Set the alarm volume, phone-line volume, and ring volume
    • Set stamp-received faxes
    • Set the private receive feature
  • Set fax polling
  • Use fax
    • Supported fax programs
    • Cancel a fax
      • Cancel the current fax
      • Cancel a pending fax job
    • Delete faxes from memory
    • Use fax on a DSL, PBX, or ISDN system
      • DSL
      • PBX
      • ISDN
    • Use fax on a VoIP service
    • Fax memory contents are retained when there is a loss of power
    • Fax from the flatbed scanner
    • Fax from the document feeder
    • Use speed dials and group-dial entries
    • Send a fax from the software
    • Send a fax by dialing from a telephone connected to the fax line
    • Send a fax with confirmation
    • Schedule a fax to be sent later
    • Use access codes, credit cards, or calling cards
      • Send faxes internationally
    • Print a fax
    • Reprint a fax
    • Receive faxes when fax tones are audible on the phone line
    • Receive faxes to a computer
      • Print a stored fax when the private receive feature is on
  • Solve fax problems
    • Fax troubleshooting checklist
    • Fax trace report
    • Fax error report printing
      • Print all fax reports
      • Print individual fax reports
      • Set the fax error report
    • Set the fax-error-correction mode
    • Change the fax speed
    • Fax error messages
    • Solve problems sending faxes
      • An error message displays on the control panel
        • The Communication error. message appears
        • No dial tone.
        • The Fax is busy. message appears
        • The No fax answer. message appears
        • Document feeder paper jam
        • The Fax storage is full. message appears
        • Scanner error
      • The control panel displays a Ready message with no attempt to send the fax
      • The control panel displays the message "Storing page 1" and does not progress beyond that message
      • Faxes can be received, but not sent
      • Unable to use fax functions from the control panel
      • Unable to use speed dials
      • Unable to use group dials
      • Receive a recorded error message from the phone company when trying to send a fax
      • Unable to send a fax when a phone is connected to the product
    • Solve problems receiving faxes
      • The fax does not respond
        • The fax has a dedicated phone line
        • An answering machine is connected to the product
        • A telephone handset is connected to the product
        • The Answer Mode setting is set to the Manual setting
        • Voice mail is available on the fax line
        • The product is connected to a DSL phone service
        • The product uses a fax over IP or VoIP phone service
      • An error message displays on the control panel
        • The No fax detected. message appears
        • The Communication error. message appears
        • The Fax storage is full. message appears
        • The Fax is busy. message appears
      • A fax is received but does not print
        • The Private Receive feature is on
      • Sender receives a busy signal
        • A handset is connected to the product
        • A phone line splitter is being used
      • No dial tone
      • Cannot send or receive a fax on a PBX line
    • Solve general fax problems
      • Faxes are sending slowly
      • Fax quality is poor
      • Fax cuts off or prints on two pages
• Manage and maintain
  • Use the HP Reconfiguration Utility to change the product connection
  • Use HP Web Services applications
  • Configure IP network settings
    • View or change network settings
    • Manually configure IPv4 TCP/IP parameters from the control panel
    • Rename the product on a network
    • Link speed and duplex settings
  • HP Device Toolbox (Windows)
  • HP Utility (Mac OS X)
    • Open the HP Utility
    • HP Utility features
  • HP Web Jetadmin
  • Product security features
    • Set or change the product password
  • Economy settings
    • Print with EconoMode
    • Set the sleep delay
    • Set the Auto Power Down delay
  • Print when a toner cartridge is at estimated end of life
    • Enable or disable the At Very Low settings
  • Store and recycle supplies
    • Recycle supplies
    • Toner cartridge storage
  • Replacement instructions
    • Replace the toner cartridges
  • Update the firmware
    • Manually update the firmware
    • Set the product to automatically update the firmware
• Solve problems
  • Problem-solving checklist
    • Step 1: Check that the product power is on
    • Step 2: Check the control panel for error messages
    • Step 3: Test print functionality
    • Step 4: Test copy functionality
    • Step 5: Test the fax sending functionality
    • Step 6: Test the fax receiving functionality
    • Step 7: Try sending a print job from a computer
    • Step 8: Test the walk-up USB printing functionality
  • Restore the factory-set defaults
  • Control panel help system
  • Interpret control panel messages
    • Control panel message types
    • Control panel messages
      • 10.X00Y Supply Error
      • 49 Error, Turn off then on
      • 50.x Fuser Error
      • 51.XX Error
      • 54.XX Error
      • 55.X Error
      • 57 Fan Error, Turn off then on
      • 59.X Error
      • 79 Error Turn off then on
      • Black Cartridge Low
      • Black in wrong position
      • Black Very Low
      • Cleaning
      • Cyan Cartridge Low
      • Cyan in wrong position
      • Cyan Very Low
      • Device error, press OK
      • Door open
      • Genuine HP supply installed
      • Incompatible <color>
      • Incorrect supplies
      • Install <color> cartridge
      • Invalid driver Press [OK]
      • Jam in Tray 1, Clear jam and then press OK
      • Load tray 1 Press [OK] for available media
      • Load Tray 1 <TYPE> <SIZE>, Press OK to use available media
      • Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start
      • Magenta Cartridge Low
      • Magenta in wrong position
      • Magenta Very Low
      • Manual Duplex Load Tray 1, Press OK
      • Memory is low. Press OK.
      • Misprint, Press OK
      • Print failure, press OK. If error repeats, turn off then on.
      • Rear door open
      • Remove shipping lock from <color> cartridge
      • Remove shipping locks from cartridges
      • Replace <color>
      • Supplies low
      • Unexpected size in tray 1 Load <size> Press [OK]
      • Unsupported <color> Press [OK] to continue
      • Used <color> in use
      • Used <color> installed, to accept press OK
      • Used supplies in use
      • Yellow Cartridge Low
      • Yellow in wrong position
      • Yellow Very Low
  • Paper feeds incorrectly or becomes jammed
    • The product does not pick up paper
    • The product picks up multiple sheets of paper
    • Prevent paper jams
  • Clear jams
    • Jam locations
    • Clear jams from the document feeder
    • Clear jams in the paper input tray
    • Clear jams from the output bin
    • Clear jams from the rear door
  • Improve print quality
    • Check the paper type setting (Windows)
    • Check the paper type setting (Mac OS X)
    • Check toner cartridge status
      • Print the supplies status page
      • Check the supplies status
    • Calibrate the product to align the colors
    • Print a cleaning page
    • Perform additional print quality troubleshooting
      • Print the print quality page
      • Interpret the print quality page
    • Inspect the toner cartridge for damage
    • Check the paper and printing environment
      • Use paper that meets HP specifications
      • Check the product environment
    • Check print job settings
      • Check the EconoMode setting
      • Adjust color settings in the printer driver
        • Change the color theme for a print job
        • Change the color options
    • Use the printer driver that best meets your printing needs
  • Solve copy quality problems
    • Check the scanner glass for dirt and smudges
    • Check the paper settings
    • Check the image adjustment settings
    • Optimize for text or pictures
    • Edge-to-edge copying
    • Clean the pickup rollers and separation pad in the document feeder
  • Solve scan quality problems
    • Check the scanner glass for dirt and smudges
    • Check the resolution settings
    • Check the color settings
    • Check the image adjustment settings
    • Optimize for text or pictures
    • Clean the pickup rollers and separation pad in the document feeder
  • Solve fax quality problems
    • Check the scanner glass for dirt and smudges
    • Check the send-fax resolution setting
    • Check the image adjustment settings
    • Optimize for text or pictures
    • Check the Error Correction setting
    • Send to a different fax machine
    • Clean the pickup rollers and separation pad in the document feeder
    • Check the Fit-to-Page setting
    • Check the sender's fax machine
    • Perform a fax diagnostic test
  • The product does not print or it prints slowly
    • The product does not print
    • The product prints slowly
  • Solve walk-up USB printing problems
    • The USB Flash Drive menu does not open when you insert the USB accessory
    • The file does not print from the USB storage accessory
    • The file that you want to print is not listed in the USB Flash Drive menu
  • Solve direct connection problems
  • Solve wired network problems
    • Poor physical connection
    • The computer is using the incorrect IP address for the product
    • The computer is unable to communicate with the product
    • The product is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The product is disabled, or other network settings are incorrect
  • Solve wireless network problems
    • Wireless connectivity checklist
    • The product does not print after the wireless configuration completes
    • The product does not print, and the computer has a third-party firewall installed
    • The wireless connection does not work after moving the wireless router or product
    • Cannot connect more computers to the wireless product
    • The wireless product loses communication when connected to a VPN
    • The network does not appear in the wireless networks list
    • The wireless network is not functioning
    • Perform a wireless network diagnostic test
    • Reduce interference on a wireless network
  • Solve product software problems with Windows
    • A printer driver for the product is not visible in the Printer folder
    • An error message displayed during the software installation
    • The product is in Ready mode, but nothing prints
  • Solve product software problems with Mac OS X
    • The printer driver is not listed in the Print & Fax list
    • The product name does not appear in the product list in the Print & Fax list
    • The printer driver does not automatically set up the selected product in the Print & Fax list
    • A print job was not sent to the product that you wanted
    • When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...
    • You are using a generic printer driver when using a USB connection
  • Remove software (Windows)
  • Remove software (Mac OS X)
• Supplies and accessories
  • Order parts, accessories, and supplies
  • HP policy on non-HP supplies
  • HP anticounterfeit Web site
• Index