HP LaserJet 4300 Printer series - Manual (Page 133)

ENWW Determining printer problems 131
Determining printer problems
Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an
HP authorized service or support provider. (See
“Contacting HP” on page 144 .)
Note Macintosh users: For more troubleshooting information, see “Troubleshooting flowchart for
Macintosh users” on page 136 .
1 Does the control panel display read READY?
YES
Go to step
2
.
NO
The display is blank,
and the printer fan is
off. The display is blank, but
the printer fan is on. The display is in the
wrong language. The display shows
garbled or unfamiliar
characters. A message other than
READY appears on the
printer control panel
display.

Check the power
cord connections
and the power
switch.

Plug the printer
into a different
outlet.

Check that the
power supplied to
the printer is
steady, and meets
printer
specifications.
(See
“Electrical
specifications” on
page 194
.)

Press a printer control
panel button to see if
the printer responds.

Turn the printer power
off, and then turn the
printer power on.

Turn the printer
power off. Hold down
S ELECT ( ) while
turning the printer
power on until all
three lights stay on.
Then, press
S ELECT
( ). Press U P
ARROW ( ) or D OWN
ARROW ( ) to scroll
through the available
languages. Press
S ELECT ( ) to save
the desired language
as the new default.

Make sure that the
desired language
is selected at the
printer control
panel.

Turn the printer
power off, and then
turn the printer
power on.

Go to
“Understanding
printer messages”
on page 109
.