HP Photosmart C8180 All-in-One Printer - Manual (Page 165)

NOTE: The HP All-in-One functionality will be limited during VPN sessions.
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see
“Set the paper type for printing” on page 77 and “Choose
papers for printing and copying” on page 61 .
• Print and evaluate a self-test report.
For more information, see
“Print a self-test report” on page 131 .
If the self-test report shows a defect, try the following:
•
Clean the ink cartridges automatically. For more information, see “Clean the print
head” on page 139 .
• If you are missing lines when you print, clean the electrical contacts. For more
information, see
“Clean the ink cartridge contacts” on page 140 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/
support .
This section contains the following topics:
• Ink is bleeding or smearing
• Ink is not filling the text or graphics completely
• The text edges are jagged
• The printout has a horizontal band of distortion near the bottom of the page
• Colors run into each other on the printout
• Printouts have horizontal streaks or lines
• Printouts are faded or have dull colors
• Printouts seem blurry or fuzzy
• Printouts have vertical streaks
• Printouts are slanted or skewed
• Ink is overspraying the paper when I print a photo
• Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP All-in-One.
Chapter 14
164 Troubleshooting
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