Enww solve fax problems 105 – HP LaserJet Pro 400 MFP M425 User Manual
Page 121
Control panel message
Description
Recommended action
Fax is busy.
Redial pending.
The fax line to which you were sending a fax
was busy. The product automatically redials
the busy number.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Open the
Service
menu, and touch the
Fax
Service
button. Touch the
Run Fax Test
button.
This test verifies that the phone cord is
connected to the correct port and that the
phone line has a signal. The product prints a
report with the results.
If the error persists, contact HP. See
or the
support flyer that came in the product box.
Fax receive error.
An error occurred while trying to receive a fax.
Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
touching the
Start Fax
button.
Check that the telephone cord is securely
connected by unplugging and replugging the
cord.
Make sure that you are using the telephone
cord that came with the product.
Open the
Service
menu, and touch the
Fax
Service
button. Touch the
Run Fax Test
button.
This test verifies that the phone cord is
connected to the correct port and that the
phone line has a signal. The product prints a
report with the results.
Decrease the fax speed. Ask the sender to
resend the fax.
Turn off error-correction mode. Ask the sender
to resend the fax.
NOTE:
Turning off error-correction mode can
reduce the quality of the fax image.
Connect the product to a different phone line.
If the error persists, contact HP. See
or the
support flyer that came in the product box.
ENWW
Solve fax problems 105