HP LaserJet Pro 400 MFP M425 - Manual (Page 127)

Document feeder paper jam
● Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
● Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
The Fax storage is full. message appears
● Turn the product off then on.
● Print stored faxes that have not been printed.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Receive Options menu.
c. Select the Print Private Faxes item.
d. Provide the password when the product prompts you.
● Delete stored faxes from memory.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Clear Saved Faxes item.
● Divide the large fax job into smaller sections, and then fax them individually.
Scanner error
● Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
● Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax
● Check the fax activity log for errors.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
● If a phone is connected to the product, make sure that the phone is hung up.
● Disconnect all other lines between the fax and the product.
● Connect the product directly into the wall telephone jack and resend the fax.
ENWW Solve fax problems 111