HP LaserJet Pro 400 MFP M425 - Manual (Page 124)

Control panel message Description Recommended action
No fax answer.
Redial pending.
The receiving fax line did not answer. The
product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
If the product continues to redial, unplug the
product telephone cord from the wall, plug in a
telephone, and try making a voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm425series or the
support flyer that came in the product box.
No fax detected. The product answered the incoming call but did
not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Try a different phone cord.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm425series or the
support flyer that came in the product box.
Solve problems sending faxes
● An error message displays on the control panel
● The control panel displays a Ready message with no attempt to send the fax
● The control panel displays the message "Storing page 1" and does not progress beyond that message
● Faxes can be received, but not sent
● Product is password protected
● Unable to use fax functions from the control panel
● Unable to use speed dials
● Unable to use group dials
● Receive a recorded error message from the phone company when trying to send a fax
● Unable to send a fax when a phone is connected to the product
108 Chapter 6 Fax ENWW