HP Officejet Pro 8600 - Manual (Page 126)

The "Dial Tone Detection" test failed
Solution:
•
Other equipment, which uses the same phone line as the printer, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If
the Dial Tone Detection Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which
piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the printer and check for a dial tone. If you do not hear
a dial tone, contact your telephone company and have them check the line.
• Make sure you have correctly connected the printer to the telephone wall
jack. Using the phone cord supplied in the box with the printer, connect one
end to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
• If you are using a phone splitter, this can cause faxing problems. (A splitter
is a two-cord connector that plugs into a telephone wall jack.) Try removing
the splitter and connecting the printer directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This does not cause
a problem sending or receiving faxes. Try sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly,
the test might fail and you might have problems sending and receiving
faxes.
• Make sure you connect the printer to an analog phone line or you cannot
send or receive faxes. To check if your phone line is digital, connect
a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital
phones. Connect the printer to an analog phone line and try sending or
receiving a fax.
• Make sure you use the phone cord that came with the printer. If you do not
use the supplied phone cord to connect from the telephone wall jack to the
printer, you might not be able to send or receive faxes. After you plug in the
phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it
passes and the printer is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.
Chapter 9
122 Solve a problem