HP Officejet Pro 8600 - Manual (Page 138)

The network folder has not been set up correctly
•
Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder has been shared and that users can both read and write to
the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.
• Make sure the folder name uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
• Make sure the folder name is entered in the correct format in the HP software.
For more information, see the information in the wizard or the setup assistant.
• Make sure the valid username and password have been entered. For more
information, see the information in the wizard or the setup assistant.
The disk is full
Make sure the server containing the network folder has sufficient free disk space.
The printer cannot create a unique filename using the assigned prefix and suffix
or the filename prefix has not been set up correctly
•
The printer can create up to 9,999 files using the same prefix and suffix. If you
have scanned many files to a folder, change the prefix.
• Make sure the filename prefix uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
Unable to scan to email
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.
The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP
software. For more information about the SMTP server settings, see the documentation
provided by your email service provider.
Email messages are sent to some recipients but not to others when sending to
multiple recipients
The email addresses might not be correct or might not be recognized by the email
server. Make sure that the email addresses for all email recipients have been entered
correctly in the HP software. Check your email Inbox for any delivery notification failure
messages from the email server.
Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see
the documentation provided by your email service provider. If the email server does
Chapter 9
134 Solve a problem