HP 3PAR Application Software Suite for Microsoft Exchange - Manual (Page 139)

Table 9 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued)
Description/Action Error Message Event ID
Microsoft VSS only allows a maximum of 64 volumes to simultaneously
participate in a snapshot process.
•
Reduce the number of volumes for the snapshot.
RME5159: ERROR: Maximum
number of volumes exceeded. 5159
A copy process was not completed due to the status of the mailbox
database/storage group.
•
Check the mailbox database/storage group status. Get it into a
Healthy state and then try to create a copy.
RME5160: ERROR: The
replication status of a Mailbox
Database is '<Status>'. A copy
of unhealthy Mailbox Database
cannot be made. 5160
The NetBackup installation information could not be retrieved from the
registry. RME5162: ERROR: Unable to
get Netbackup install
information from registry. 5162
•
Check that NetBackup is properly installed and make sure you have
access to the registry entry.
• Confirm the NetBackup installation using Add/Remove Programs.
•
Use regedit to check for the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE
Could not open the NetBackup path for the specified registry key. RME5163: ERROR: Could not
open NetBackup path registry
key '<Registry key path>'. 5163
• Check that NetBackup is properly installed and make sure you have
access to the registry entry.
•
Confirm the NetBackup installation using Add/Remove Programs.
• Use regedit to check for the registry key.
The Exchange server information could not be retrieved from the Active
Directory.
•
Check the Active Directory connection. Try opening the Exchange
administrative UI or Exchange Console to determine if the connection
is active.
RME5166: ERROR: Could not
retrieve Exchange server
information from the Active
Directory. 5166
Virtual copy creation could not be completed due to a possible database
dismount in the associated mailbox database/storage group.
• Mount all the databases in the mailbox database/storage group and
try to create the virtual copy.
RME5167: ERROR: One of the
databases in the Mailbox
Database may be dismounted,
cannot continue with Virtual
Copy creation. 5167
Multiple files from the mailbox database/storage group share volumes.
•
Check the file path and volume mapping to determine which volume
is shared with the other mailbox database/storage group(s). Unmount
this shared volume.
RME5168: ERROR: Two or more
files of this Mailbox Database
share volume(s). Please unmount
the shared volume(s) before
proceeding. 5168
An unexpected VSS error has occurred. RME5169: ERROR: A VSS
unexpected error has occurred. 5169
• Try waiting ten minutes and try again, up to three times.
It is recommended to wait ten
•
Check the application and system event logs for VSS errors. minutes and try again, up to
three times.
The Exchange database verification has failed. RME5171: ERROR: The
Exchange recovery process 5171
•
Make sure both systems have the same level of Exchange server
package installed.
failed, you will need to do a
manual repair of the Exchange
databases.
• Manually repair the Exchange database if necessary.
The Exchange database verification has failed. RME5172: ERROR: The
Exchange recovery process 5172
•
Make sure both systems have the same level of Exchange server
package installed.
failed '<Mailbox Database>':
You will need to do a manual
• Manually repair the Exchange database if necessary.
repair of the Exchange
databases.
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