HP ESL E-series Tape Libraries - Manual (Page 74)

One or more tape drives fail to spin up during start-up
• Verify cable connections and termination.
• Make sure the OCP does not show the drive power as off.
• Check that the power supplies are switched on for that level (clusters 0 - 5).
• Check that the cluster controller is properly cabled and ready.
OCP problems
This section describes corrective actions for OCP problems.
The OCP is blank
• Confirm that power is on.
• Use Command View TL software or the Interface Manager’s command line interface to check
for errors on the OCP.
The OCP does not respond to buttons
• Use Command View TL software or the Interface Manager’s command line interface to check
for errors on the OCP.
• Contact an authorized field service engineer.
An error message is displayed
• Write down the details of the error message, including the SK, ASC, and ASCQ numeric values.
Look up the code and try the suggested recovery procedures.
• Press OK to clear the message.
Robotics problems
This section describes corrective actions for robotics problems.
The robot does not move at power on
• Make sure all internal packing materials (foam pads, tie wraps, and shipping restraints) have
been removed.
• Check the Stop button; make sure the library is on-line and not in the “stopped” mode.
The picker partially grips a tape cartridge
• Issue a Move Cartridge command using your application software to move the cartridge from
the picker to an empty storage bin.
• If the problem continues, contact a field service engineer.
The barcode reader fails
• Verify that nothing obstructs the reader.
• Make sure that approved bar-code labels are being used and are correctly applied.
• Then, restart the library. If the problem continues, contact your service provider.
74 Maintenance and troubleshooting