HP Color LaserJet CP3505 Printer series - Manual (Page 173)

Printer pulls from an incorrect tray
Cause Solution
The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray. Load media in the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use the media
in other trays if none is loaded in the specified tray.
Media does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load tray 1, or, if the tray is loaded, press .
The correct size of media is not loaded. Load the correct size.
The tray is empty. Load media into the tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See Clear jams
on page 149 .
The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack. Verify that the guides are touching the stack.
The manual-feed prompt is set to ALWAYS. The printer
always prompts for manual feed, even if the tray is loaded. Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to UNLESS
LOADED so that the printer prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray. Load the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use other trays
if no media is loaded in the specified tray.
Media does not feed from trays 2 and 3
Cause Solution
Manual feed or tray 1 is selected in the software program. Load tray 1, or, if the tray is loaded, press .
The correct size of media is not loaded. Load the correct size.
The tray is empty. Load the tray.
The correct media type for the tray is not selected on the printer
control panel. At the printer control panel, select the correct type for the tray.
ENWW Paper-handling problems 161