As your strategic support partner, we make it our
business to help keep your business running smoothly.
HP Customer Care offers award-winning support to
ensure you get the most from your HP Designjet.

HP Customer Care provides comprehensive, proven
support expertise and leverages new technologies to
give customers unique end-to-end support. Services
include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services,
phone and Web support, software updates, and self-
maintenance services. To find out more about HP
Customer Care, please visit us at:
www.hp.com/go/support

What to Do Before You Call

Review the troubleshooting suggestions in this

section.

In the relevant driver documentation supplied with

this printer (for users sending PostScript files or
those using Microsoft Windows).

If you have installed third party software drivers

and RIPs refer to that user documentation.

If the problem appears to be related to your

software application, first contact your software
vendor.

If you still have difficulty, refer to the HP Support

Services booklet shipped with this printer. This
document contains a comprehensive list of various
support services available to help solve printer
problems.

If you do call one of the Hewlett-Packard offices,

please have the following information available to
help us answer your questions more quickly:

The printer you are using (the product

number and the serial number, found on
the label at the back of the printer).

The Service ID number, go to

Utilities>Statistics>Service ID.

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